FocusĪmazon's "coaching" program for underperformers. Strict time constraints and high productivity targets have led delivery drivers and warehouse workers to take drastic measures such as peeing in bottles, Insider previously reported. Make RateĪ phrase used by Amazon workers to describe keeping up with the hourly stow, pick, or scan rates expected of them. At the end of the hour, staff members can be rewarded with swag bucks or prizes. Power hours are when managers try to pump up warehouse workers to work even harder for 60 minutes, sometimes motivating them by saying workers in other departments have been talking smack or outperforming them. If a worker falls behind on their rate, they can be written up and eventually fired, a system that The Wall Street Journal coined "Bezosism." 6. Hourly productivity rates calculated for each worker, depending on their role in the warehouse lineup. When a customer orders something from Amazon, the robot brings the rack to a "picker" who sends the ordered product on a conveyor belt to a "packer" who then boxes it up, a process broken down by The Atlantic in 2019. Once the rack is filled, a robot rolls it away and replaces it with an empty one. At Amazon, this means carrying boxes of goods to a "stower" who then places the items onto merchandise racks. In a warehouse, "water spiders" are workers tasked with keeping work stations fully stocked. The practice is informally called "hire to fire," in which managers hire people, internally or externally, that they intend to fire within a year, just to help meet their annual turnover target. Hire to FireĪmazon has a goal to get rid of a certain percentage of employees every year, and three managers told Insider they felt so much pressure to meet the goal that they hired people to fire them. In 2018, Amazon cut back on selling CRaP products in order to focus on more profitable items. Usually selling for less than $15, these bulky items are costly to ship - leading to slim or no profit margins. CRaPĪ company acronym for "Can't Realize a Profit," Amazon CRaP items include bottled water, paper towels, and snack foods. As a way to encourage productivity, workers can spend them on items like T-shirts, lanyards, and water bottles from Amazon. Its physical description varies across warehouse locations - one Amazon worker told Insider they have been rewarded with monopoly-like bills featuring Bezos' face in the center. "Swag Bucks," also called "Swaggies" or "Amazon Bucks," are a kind of company currency that can only be spent inside Amazon. Account icon An icon in the shape of a person's head and shoulders.
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